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- Navigate to Widgets on the MSPbots app menu.
- Click the New Widget button and select the Card number widget type.
- When the Widget Builder window appears, provide the following:
- Name - Give the widget a name.
- Description - Give the widget a short description.
- Role - Select Admin and User.
- Click the Apply button.
- Go to Dataset and click button.
- Click New Layer on the Add New Layer window that appears.
- On the Dataset window,
- Select ConnectWise Manager / CW Tickets - Cloud as Dataset because the widget will show the total number of tickets.
- Give a Name for the Datasource. Under Column Display, create a column for select ticket_id. Type Ticket ID as Alias and select Number for Business Type.
- Add a new column and select resource_list for Column Name and Tech for Alias. Select Text for Business Type.
- Add another column and select last_update for Column Name. Type Last Update for Alias and select Date Time for Business Type.
- Under Filter, click > Add Condition and then select in. For Time Value select Last > 7 > days. Click Save.
- For measure, click . To get the total tickets, select count for Summary Type, and Total ID for Fields. Give an Alias and select Number for Format Type. Click Add.
- Click Save.
- Go to Config > Measure. Select Total Tickets.
- Click Apply. The preview for the Total Tickets Updated Last 7 Days widget will appear.
- Click Save.
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