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This article shows how to address the scenarios above which result in the users not receiving the bots’ messages.
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Microsoft Security features require MSPbots to be authorized before it could successfully send alert messages. One of the ways to authorize is for the user to initiate a conversation in Microsoft Teams.
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Related information: How to set up MSPbots to send messages to a Microsoft Teams channel
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A blocked status for MSPbots in Teams will prevent users from receiving the bot alerts. Check if MSPbots is blocked in the Teams settings by doing a right-click on MSPbots.
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