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This status shows the tickets with an In progress status that users are working on. N/A indicates that the user has not moved any ticket to In Progress status since login. 

Technicians with N/A need to move an assigned ticket to the In Progress status as they begin working on it.

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N O T I C E

MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!