What Customization Options Are Available in the Attendance Manager

The Options setting of the Attendance Manager enables users to customize the Attendance dashboard to suit different user preferences. This article explains each option and how to modify them for your needs.

What's on this page:

Background information

Companies have unique preferences and needs to ensure efficient and seamless operations and maximize productivity. To meet these business requirements, go to the Options settings in the Attendance Manager app and tweak the dashboard settings to:

Show details like the ticket number and time spent on a ticket,
Allow receiving and sending commands using a mobile device, and
Change the appearance of the Attendance dashboard.

Prerequisites for customizing settings

Attendance Manager app installed in MSPbots
Admin permissions to configure the Attendance Manager settings

What settings can I customize in the Attendance Manager?

These are the settings for customization and the instructions on how to modify them.

How to modify the settings:

Open the Options settings.
1. In the MSPbots app, go to Apps and open Attendance on the Apps list.
2. Click on Settings, then select Options.
Configure the settings in the Options window.
1. Attendance Status Color
  Modify this setting to customize the color of the attendance statuses displayed in the Attendance dashboard.
  1. On the Basic tab, go to the Attendance Status Color.
  2. Click the color button corresponding to the attendance status you want to modify.
  3. Select a color and click OK.
  4. Repeat for the other statuses as needed.
2. Show Ticket Number & Time Show
  Click the Show Ticket & Time switch to view the technician's current ticket number and the total time spent working on it.
  
  When the switch is ON, the Attendance status card displays the ticket number assigned to the technician and the time he has spent on the ticket. The card shows the idle time if the technician is not working, and nothing will be displayed if the switch is OFF.
3. Text Color
  Modifying this setting changes the text color for the ticket number and time. When the Show Ticket Number & Time switch is enabled, you must adjust the text color for displaying the ticket number and time to ensure that it matches the background color.
4. Company Name
  Enable this option to display the company name in the status card details.
5. Allow Attendance commands from MS Teams on your mobile app
  This option enables MSPbots to recognize and respond to Attendance commands from iOS and Android platforms based on your company's requirements and security policies. The switch is ON by default and recognizes commands from all platforms including Web, Mac, and Windows.
  
  Commands from iOS and Android are rejected when the switch is OFF. You will receive the following response:
  "Attendance commands from mobile are not allowed, please send your command from desktop."
  
  Commands from the Web, Mac, and Windows platforms are recognized even when the option is disabled. The available commands for mobile apps are:
  in (in at), break, lunch, onsite, back, WFH, out (out at), stats, and PTO.
6. Customize Ticket URL
  This option allows you to customize the ticket URL. When the "Customize Ticket URL" switch is turned on, your customized ticket URL will take effect. This link is shared across all Next Ticket apps and Attendance Manager apps.
  You can customize the ticket URL using the following format, replacing the actual ticket number with the {{TicketNumber}} token:
  - For example, if the original ticket URL is https://manage.mspbotssample.com/v4_6_release/ConnectWise.aspx?locale=en_US&routeTo=ServiceFV&recid=5027470, and you want to customize the ticket URL to https://mtx.link/5027470, you need to enter https://mtx.link/{{TicketNumber}} in the "Customize Ticket URL" option. So, when you click on the ticket number, the link will point to https://mtx.link/5027470.
    The "Customize Ticket URL" feature is universal in the Attendance Manage and all NextTicket apps:
    If you toggle on the "Customize Ticket URL" switch in any one of the attendance management or all the NextTicket apps, the switch for this feature in the remaining apps will also be turned on. If you turn off the switch in any of these apps, the switch for this feature in the remaining apps will also be turned off.
    When you configured the "Customize Ticket URL" in any of these apps, it will be applied to all the remaining apps.
    If the "Customize Ticket URL" switch is turned off, the ticket links will remain as the originally generated links.
Click Save to keep the configuration.