(Related Existing Wiki: How to Customize the Color of the Attendance Buttons)
What's in this article:

Introduction

This article primarily introduces how to customize the basic settings of the Attendance app, as well as the meaning and effects of each setting.

The options include Attendance Status Color, Show Ticket Number & Time, Text Color, Company Name, Allow Attendance commands from mobile APPs, and more.

Once these settings are configured, your preferences will be reflected on the attendance dashboard of the Attendance app.

Background Information

When you want to configure the color of the Attendance status in Attendance app, the color of the ticket number and time display area handled by technicians, whether to display the company name of each technician, and manage and control whether MSPbots receive and respond to commands from iOS and Android platforms, you can refer to this article for instructions on how to perform the operations.

Application

The admin user has permission to customize the basic settings of the Attendance app.

Prerequisite

You have the admin role.

Resolution

1. Go to Apps and open the Attendance APP.
   
2. On the Attendance page, click on Settings, then select Options.
   
   
3. On the Basic tab, configure the following fields.

   • Attendance Status Color - Customize the color of each attendance status displayed in the Attendance dashboard.

     1. Click the color button located on the right side of the attendance status you want to modify.
     2. Select a color and click OK.
     3. Perform the same operation for the color button of other attendance statuses. Once saved, the Attendance dashboard will reflect your changes. 
        
        

   • Show Ticket Number & Time:

     • When the switch is turned on:

       • If the technician is working on a ticket, the attendance status card will display the ticket number being processed by the technician and the amount of time already spent on it.

       • If the technician is not working on any tickets, it will display the idle time.

     • When the switch is turned off, the ticket number and the time spent processing the ticket, or idle time, will not be displayed.

   • Text Color - When the "Show Ticket Number & Time" switch is turned on, the text color for displaying the ticket number and time needs to be customized to match the background.
     
   • Company Name - When the switch is turned on, the company name will be displayed in the status card details.
     
   • Allow Attendance commands from mobile APPs: 
     • This toggle switch is primarily used to manage and control whether MSPbots receive and respond to commands from iOS and Android platforms. It allows you to flexibly decide whether to allow attendance commands from mobile applications based on your company's requirements and security policies. This switch does not affect commands from "Web, Mac, and Windows" platforms.

     • By default, the switch is turned on, allowing all commands from all platforms including "iOS, Android, Web, Mac, and Windows".

     • When the switch is turned off, commands from iOS and Android platforms will be rejected. If you send a command from either of these platforms, you will receive the following response: "Attendance commands from mobile are not allowed, please send your command from desktop." However, commands from the Web, Mac, and Windows platforms will still be accepted.
     • The available commands include: in( in at), break, lunch, onsite, back, wfh, out( out at), stats, and PTO.
       
4. Click Save to keep the configuration.
   

   Approval Flow
   Admin users can set the approvers for user-submitted PTO requests here. For more detailed instructions and guidance, please refer to How to Set Up PTO Requests in Attendance App.
   

   
   

Related Topics

• How to Set Leave Approval Manager