N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
The Agree
List of Dashboards
Dashboard Name | Description |
|---|---|
| Active Tickets Summary | This dashboard |
| Ticket KPIs | |
| Tickets Resolved - Technician Efficiency | This dashboard gives an overview on count and daily rate of Tickets Resolved for the selected date range. Also shows the % of tickets resolved by First Line Response. |
| Tickets Opened-Closed Same Day | This dashboard shows the count and percentage of tickets that were opened and closed on the same day as well as their trend for the last 6 months. |
| Ticket Labor Analysis | This dashboard compares the total ticket count with the total labor hours on a per company, board, and subtype level. It also shows their monthly trend for the selected date range. |
Terms and Calculations
Terms | Definition/Calculation |
|---|---|
| Tickets Resolved | Count of all tickets with a date resolved or date completed (if date resolved is not available) |
Average Time to Respond | |
| Average Time to Resolve | |
| Opened/Closed Same Day | Tickets with same date opened and date closed |
| Ticket Age | For open tickets, current date - date opened |
| Tickets | Count of all tickets date range selected |
| Labor | Count of all labor hours for date range selected |
Active Tickets Summary
This dashboard gives an overview on count and daily rate of Tickets Resolved for the date range chosen. It also has trend graphs for the average Time to Respond and average Time to Resolve.
Available slicers are: Board, Team, Technician, and Date Range
Ticket KPIs
This dashboard gives an overview on count and daily rate of Tickets Resolved for the date range chosen. It also has trend graphs for the average Time to Respond and average Time to Resolve.
Available slicers are: Board, Team, Technician, and Date Range
Tickets Resolved - Technician Efficiency
This dashboard gives an overview on count and daily rate of Tickets Resolved for the selected date range. Also shows the % of tickets resolved by First Line Response.
Available slicers are: Board, Team, Technician, and Date Range
Tickets Opened-Closed Same Day
This dashboard shows the count and percentage of tickets that were opened and closed on the same day as well as their trend for the last 6 months.
Available slicers are: Board and Date Range
Ticket Labor Analysis
This dashboard compares the total ticket count with the total labor hours on a per company, board, and subtype level. It also shows their monthly trend for the selected date range.
Available slicers are: Board, Company, and Date Range
Overview
Content Tools
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!