N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here
for more info!
N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here
for more info!
Common questions and answers are presented here in our FAQs
Bots
Supervisors and Managers are not getting any notifications from Bots
Add more items in the parameter
Can I disable bot messages from being sent to a certain group of users?
Can the bots' messages be modified?
Difference between "Ready" and "Received" in the bots message report
Difference between the Trigger and Alert functions
Can I disable bot messages from being sent to a certain group of users?
Next Ticket
What if I get a ticket that I can't find in ConnectWise?
The description doesn't match the other ticket details
I got a ticket that's already completed
Who gets notified when a ticket is rejected?
Is it possible to add a scaling negative weight to WOC tickets?
Do users get notified when they reject a ticket?
Does NextTicket recognize ticket owners?
Can users review their rejected tickets?
When you click the ticket link, how does it connect to ConnectWise?
How do the point system rules apply?
If I request a custom rule in Next Ticket, how long do I wait before it goes live in the app?
How often do the NextTicket usage and rejected ticket reports get updated?