Page History

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This section shows the highest priority ticket in the "In progress" status assigned to the technician. It also displays the total number of hours spent on the ticket.  

When you hover over this section, you can view ticket details such as priority, company name, summary, ticket owner, ticket resource, and the name of the technician who set the status to "In progress". Additionally, you can see how long the status has been set to "In progress".

• The assigned ticket code and the time spent shown for each ticket are based on the information available in your company's PSA.
• When this section shows "Idle", it means that the technician is not working on a ticket with the "In progress" status.
• The color of the Ticket Number / Time Spent section also follows your PSA's configuration and will change when you modify the settings in your PSA.
• If using a third-party ticketing application, the tickets with the "In progress" status in the third-party app are displayed by default. Administrators with the admin role can customize the status that the Attendance Manager will display. 
  
  For more information on how to change the status settings, view the In progress status section section. 
  

Attendance Record 

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The dashboard for Attendance Record shows the time entries of all members and teams in your company. You can create a report for a specific period and export it as an XLS, PDF, or CSV file. Members can request time adjustments, and managers can approve requests from this dashboard. 

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