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• Assignee's Attendance Status variable 
  
  Previously available in NextTicket for Autotask only, the Assignee's Attendance Status variable is now also included in the advanced rule filters for NextTicket for ConnectWise Manage and NextTicket for Halo. This variable factors the assignee's attendance status into ticket prioritization. 
  
  
• Less prioritization for tickets with a start date set in the future 
  
  The Advanced Rule has thenew field Start Date field which enables you to add negative points to tickets with a start date set in the future. You can select or search for an option in this field.
  
• Time variable
  You can give priority to tickets that fall under the selected specific times. For example, select tickets that start in the Next 24 hours. 
  
• Contact Type
  Only available in the advanced rules of NextTicket for ConnectWise Manage. This conditional field already exists in the preset priority rules. You can find it under the Company category. 
  By customizing the contact type field, you can ensure that tickets are assigned to the appropriate personnel or departments based on the nature of the contact, thereby creating more accurate and efficient ticket priority strategies.
  
  

• Current User

  Only available in the advanced rules of NextTicket for ConnectWise Manage. If you choose any of the following conditions under the Ticket category: Resources/Owner Identifier/Updated By/Entered By, you can select Current User as an option and also choose multiple users.

  The addition of the Current User field means that when the current user meets this condition, it will trigger the advanced priority rule and add points.

  Image Added

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