...

This issue occurs because the Agent's login type is incorrectly set resulting in insufficient permissions and data synchronization failure. To resolve this, clients need to set the correct login type for the Agent.

Prerequisites

...

Only Halo users may encounter this issue. Before performing the instructions belowBefore proceeding, ensure the successful Halo integration and authorization are successful. Only administrators can perform these steps. These steps can only be performed by admins and may only affect Halo users.

Resolution

...

To set up the Agent with the correct login type

...