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| Button Name | When to use the button | ||||||
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| IN | Click the IN button to start your workday. This will update your status to in.
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| WFH | Click the WFH (Work from Home) button to start your workday in a remote location like your home. This will update your status to wfh.
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| ONSITE | Click the ONSITE button when you are doing work on-site at the client's location. This will update your status to onsite.
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| BREAK | Click the BREAK button to start your break. This will update your status to break.
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| LUNCH | Click the LUNCH button to start your lunch break. This will update your status to lunch.
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| BACK | Click the BACK button to change your status from break or lunch to back. Do this when you're done taking a break or having lunch.
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| OUT | Click the OUT button to end your workday.
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In progress status | Click the In progress status button to select the type of in-progress ticket to track and show on the dashboard. The options on the dropdown list are based on your company's PSA. Utilizing this button helps managers monitor the progress of tickets assigned to the technicians.
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- Manager Filter - Use this to show only members assigned to a particular manager.
- Member Filter - Use this to show only a selected member.
Other Features
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Adjusting time entries
You can request a time entry adjustment on the Attendance dashboard. Click on the clock icon, provide the required info, and click Submit. 
Another way to request time adjustment is through the Attendance Record Dashboard. Read How to Request for Time Adjustment in the Attendance App for the details.
What is the section Ticket Number / Time Spent
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?
This section shows the highest priority ticket in the "In
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progress" status assigned to the technician
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. It also displays the total number of hours
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spent on the ticket.
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When you hover over this section
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, you can view ticket details
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such as priority, company name, summary, ticket owner,
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ticket resource
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, and the name of the technician who set the status to "In progress". Additionally, you can see how long the status has been set to "In progress".
- The assigned ticket code and the time spent shown for each ticket are based on the information
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- available in your company's PSA.
- When this section shows "Idle", it means that the technician is not working on a ticket with the "In
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- progress" status.
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- The color
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- of the Ticket Number / Time Spent section also follows
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- your PSA
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- 's configuration and will change when you
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- modify the
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- settings in your PSA.
- If using a third-party ticketing application, the tickets with the "In progress" status in the third-party app are displayed by default. Administrators with the admin role can customize the status that the Attendance Manager will display.
For more information on how to change the status settings, view the In progress status section.
Attendance Record
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The dashboard for Attendance Record shows the time entries of all members and teams in your company. You can create a report for a specific period and export it as an XLS, PDF, or CSV file. Members can request time adjustments, and managers can approve requests from this dashboard.
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- Date - Select a date range to show data only for those dates.
- Team - Select a team to show data only for that team.
- Member - Select a member's name to show time entries for that member.
Other Features
- Export Function - Export a copy of your report in Excel, PDF, or CSV.
- Request and Approve Time Adjustment - Members can submit a request to adjust time entries by clicking the clock icon on the Approval column. On the other hand, managers approve submitted applications by clicking on the document icon.
For information, read How to Request for Time Adjustment in the Attendance App and How to Approve a Request for Time Adjustment in the Attendance App.
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Overview
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