Page History

...

1. Go to Priority Rules by clicking the priority rules link on the NextTicket screen.
2. Click the Advanced Rule button to open the Advanced Rule pop-up window.
   Image RemovedImage Added
   
3. Fill in the following fields for adding an advanced rule：
    
   • Rule Name - Enter a unique rule name.
   • Rule Description -Enter a description for the rule. (Optional)
   • Rule - Create conditions for the advanced rule. Add more groups or conditions if you need to. You can also do the following actions in this section: 
     
     • Click theicon to save the priority rule and test the values of the rule. Below is an example of the Test Result window. 
       
       
     • Click the icon to delete the rule.
       
4. Add positive points to increase prioritization.  
   
5. Click Save to keep the settings. 

...