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By adding companies to your watch list, you can give points to the tickets that they log so you can The Watch List in NextTicket Manager allows you to prioritize or deprioritize their tickets logged by companies you identify. Admin Admins can add or delete and adjust assigned points to companies on this list.
What's in this article:
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Adding a company to
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the Watch List
- On the NextTicket tab for your PSA
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- In NextTicket Manager App, go to Settings then select Client Watch List for your PSA from the dropdown list.
- When the Client Watch List tab opens
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- , click the Add Company button.
- On the Add Company pop-up, search
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- for the company
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- for addition and tick the checkbox for it. You can select multiple companies.
If you want to show and select only companies with an agreement, tick
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- the checkbox
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- for Only show companies have an agreement
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- .
...
...
- Click Save.
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...
- Once you have added a company
...
...
- to the Watch List, you can now assign points to
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- the Company in "Watch List" priority rule.
Assigning points to a company on the Watch List
- On the NextTicker tab for your PSA, click the priority rules link.
- Scroll down on the NextTicket Priority Rules list and locate the Company in "Watch List" priority rule.
- Assign higher positive points if you
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- want to prioritize tickets
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- logged under the companies on the Watch List, or give fewer or negative points
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- to deprioritize tickets from these companies.
For a complete guide in activating, testing, and saving priority rules, please read the article NextTicket Manager Priority Rules.
Deleting a company from the Watch List
To delete a company from the list, click the 
icon corresponding to the company for deletion.
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