If you have trouble login to MSPbots, there are a couple of reasons and solutions:

Common procedures:

1. Do the Ctrl+R, (Cmd+R for macOS)
2. Try to use an in-private browser with 3rd party cookies allowed,
3. Clear the cookie and cache
4. Try a different browser, using Edge, Chrome, or Firefox

Error AADSTS50058

The user is unable to log in to the MSPbots app. The following error appears when logging in: 

...

This error is experienced when accessing the MSPbots app from Google Chrome, Microsoft Edge, Internet Explorer, and Firefox in private sessions and incognito.

Causes and Resolutions 

A browser extension that blocks cookies is often the cause of the error. To resolve this, add the login.microsoftonline.com endpoint in your browser extension to the whitelist. For guided instructions on how to do this, please view Enable storage of third-party cookies and local data in your browser or app on Microsoft's website.

The error also occurs if third-party cookies are disabled in your browser. You can enable third-party cookies to prevent this error and keep it from recurring. For guided instructions on how to do this, you can also view Enable storage of third-party cookies and local data in your browser or app on Microsoft's website.

How to Access the MSPbots App from on MacOS, iPhone, or iPad

How to Access the MSPbots App from on MacOS, iPhone or iPad

If you can't log in issue with those steps, we need your help to collect the following information so we can troubleshoot

1. Right-click the blank area of the browser windows, choose "inspect"