...

1. Provide insight into their team’s current status.
   1. Current attendance status
   2. Current in-progress ticket status
      1. Color coding based on the ConnectWise / Autotask Ticket priority color setting
      2. How long the ticket is in progress.
2. Accurate work hours for accurate utilization calculation
3. In compliance with the labor law to accurately track the work hours for hourly-paid employees.
   1. Depends on where are your MSP located, the local labor laws might require you to keep a detailed clock in/out record for the hourly employees. There are multiple stories about MSPs lost lawsuits due to mis-category of the hourly employee into salaried employees or not having timekeeping software that keeps detailed in/out/lunch/break for hourly employees.
      1. https://www.reddit.com/r/msp/comments/403mv4/help_deskjunior_sysad_exempt_vs_nonexempt_question/
      2. https://sierraws.com/avoid-costly-employee-overtime-lawsuits-by-automating-your-time-and-attendance-systems/
      3. https://trackingtime.co/resources/employee-timekeeper-for-flsa-compliance.html

How to use attendance program

...