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- Provide insight into their team’s current status.
- Current attendance status: Who's working, who's on break/lunch or out of the day.
- Current in-progress ticket status
- Color coding based on the ConnectWise / Autotask Ticket priority color setting
- How long the ticket is in progress.
- Accurate work hours for accurate utilization calculation
- We can use in/out/break/lunch records to calculate exact work hours in the utilization calculation, instead of using stand 8 hours a day as the denominator.
- In compliance with the labor law to accurately track the work hours for hourly-paid employees.
- Depends on where are your MSP located, the local labor laws might require you to keep a detailed clock in/out record for the hourly employees. There are multiple stories about MSPs' lost lawsuits due to the mis-category of the hourly employee into salaried employees or not having timekeeping software that keeps detailed in/out/lunch/break for hourly employees.
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