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1. Provide insight into their team’s current status.
   1. Current attendance status: Who's working, who's on break/lunch or out of the day.
   2. Current in-progress ticket status
      1. Color coding based on the ConnectWise / Autotask Ticket priority color setting
      2. How long the ticket is in progress.
2. Accurate work hours for accurate utilization calculation
   1. We can use in/out/break/lunch records to calculate exact work hours in the utilization calculation, instead of using stand 8 hours a day as the denominator. , like this message send to the end-user every day 10 minutes before the log out time: 
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3. In compliance with the labor law to accurately track the work hours for hourly-paid employees.
   1. Depends on where are your MSP located, the local labor laws might require you to keep a detailed clock in/out record for the hourly employees. There are multiple stories about MSPs' lost lawsuits due to the mis-category of the hourly employee into salaried employees or not having timekeeping software that keeps detailed in/out/lunch/break for hourly employees.
      1. https://www.reddit.com/r/msp/comments/403mv4/help_deskjunior_sysad_exempt_vs_nonexempt_question/
      2. https://sierraws.com/avoid-costly-employee-overtime-lawsuits-by-automating-your-time-and-attendance-systems/
      3. https://trackingtime.co/resources/employee-timekeeper-for-flsa-compliance.html

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