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• Does your business need this bot? If yes, enable it.
• Does the alert message suit your company? If not, open the message report, filter the messages by a bot or by tech, and then edit the message as needed.
• Do you want the bot to send escalated messages to managers? If yes, turn on the Escalation option, and then set your preferred threshold.
  Read Bot Escalation Setting and Explanation Read How to Create a Simple Bot from a Widget to know more about how to set up the Escalation feature.

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