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Filters are used to narrow down the tickets that you want your technicians to work on. These are configured by defining conditions using the available fields in your PSA.  

What's in this article? :

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1. Open NextTicket on the MSPbots app. Navigate to Apps and select NextTicket from the apps list. 
2. On the NextTicket dashboard, click the Filter dropdownand select Add New Filter. 
   
3. Set up conditions on the Filter Settings window that appears. 
    
   1. Input a Filter Name.
   2. Click the  icon to add a condition and select the needed PSA field(s) and operator(s) to define the ticket pool. Service Boards/Queue, Ticket Status, and Closed Flag are commonly used filters. You can also use the icon to add a group. 
      

      Note
      You must have a service board (Or Queue) field for the NextTicket app to work.

   3. When done adding conditions, click the Preview button to test if the tickets are the ones that you want to show.
      

      Note
      Select a user on the main dashboard before using the Preview button to ensure that the function will work successfully.

      Tip

      In the "Test Result" pop-up window, it can capture up to 250 items. We have set a limit to capture a maximum of 250 data items. The reason for this limit is that sometimes the data returned by the API interface is too large, which can cause errors in the interface. When capturing 250 ticket items, the number of filtered tickets can be exactly 250 items or more than 250 items. When there are fewer than 250 items, the number of filtered tickets will be displayed accordingly. If you want to avoid having 250 items, please go back to the "Filter Settings" page to adjust the filter and preview again until the ticker items are less than 250 items.

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   4. Once satisfied with the filter settings, click click Save.

      Info
      If a PSA field is not available from the dropdown list, please reach out to our Support Team at support@mspbots.ai.

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