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1. On the MSPbots menu, navigate to Widgets.
2. On the Widgets tab, click New Widget.
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3. Choose the Grid widget type on the New Widget window.
   
4. When the Widget Builder window opens, go to  Basic Setting. Provide the following and click Apply.

• • Name - Give the widget a name.
  • Description - Provide a short description.
  • Role - Select User or Admin

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      5. Go to Dataset . Click the + button and add a New Layer.
         

      6. Choose a dataset and the columns that you want to display (for example, number). Give it an Alias and select a corresponding Business Type.
      7. Add more columns as needed.
      8. Add filters and conditions.

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On the Dataset window, define your business requirement by selecting the dataset to use, adding columns, adding filters, and identifying measures and dimensions.  
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     9. Click Save. This will show a preview of the simple grid table that you created.

This You can modify this basic widget can further be modified to show details like how many tickets are created per technician or to show the statuses of each ticket.

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