Page History

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Issue Description

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Due to an update of MSPbots, Slack users with the older version of the MSPbots app are experiencing issues with the help and nt commands.  To resolve the issue, remove and reconnect the MSPbots app in Slack to ensure the latest version is used.  

Applications and Permissions

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This issue may be encountered only by users with the MSPbots app installed in Slack. Only administrators can connect MSPbots to Slack and update the MSPbots app in Slack.  

Resolution

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Do the following steps to fix the issue: 

Remove the MSPbots app from Slack.

1. 1. Log in to Slack. 

   2. Go to Apps, click MSPbots, and go to the About tab.
       
   3. Click the Configuration button to go to the Manage Apps page.
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   4. Scroll down to the Remove App section and click the Remove App button.
       
   5. When asked to confirm, click Remove App.
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   6. The following page is displayed after you have successfully deleted the MSPbots app.  
      
      
      

Sync to reconnect MSPbots to Slack.

1. 1. Open the MSPbots app.
   2. Navigate to Integrations on the side menu.
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   3. Search for Slack and click it to open the connection settings. 
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   4. Click Sync.
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   5. On the page where MSPbots is requesting access to Slack, click Allow.
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   6.  A redirect success window opens and shows that MSPbots has successfully connected to the MSPbots Slack workspace. 
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Verify the installation of the MSPbots app in Slack and test the commands.

1. 1. Go back to the Slack app and navigate to More > Apps. 
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   2. You should see MSPbots on the list of downloaded apps.
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      You can also check the navigation links on the side menu and look for MSPbots under Apps.
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   3. Enter the help or nt command. MSPbots should now return the correct responses like the example below.
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Related Topic

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