N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai
to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
Page History
...
3. This should open the Trigger module, this is where you can define how many minutes after the last update will trigger the bot. Additionally, this is where you can exclude users from the alert or add additional conditions before triggering the bot. Under Schedule, you can set the timing and frequency of the bot alert.
4. Once done setting up your filters, click the next button to customize the bot alert message.
...
7. After setting up the medium or channel where you want to send the alerts to and customizing your alert message, click the Next button again.
...
- Escalation Threshold - this is the number of times the bot is triggered before it escalates. For example, setting an Escalation Threshold of 3 means that the manager and/or user will be alerted that they have met the threshold ON the 3rd time the bot was triggered.
...
- Escalation Step - this is where you add the "levels" of escalation
- Message - this is the alert message that would be sent to either the user or manager when they meet the escalation threshold. The editor and tokens work the same as the bot alert message.
...
- MANAGER_UP_NAME - the name of the manager's manager
11. After setting up the Escalation Steps, click Finish on the Escalation module and click Save on the Bot Design page.
| Anchor | ||||
|---|---|---|---|---|
|
...
Overview
Content Tools