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The nt command prompts Auto Ticket dispatch to send the next highest priority ticket to Teams. Using this command in Microsoft Teams may return the following error, especially when used for the first time:
Currently, the nt command applies the last filter used filter in the web UI. This requires users to access the NextTicket app before they could use the command. The admin should also it.
In the future version of the Next Ticket app, the admin will be able to set up the default ticket filter to start dispatching.
This article applies to NextTicket for Connectwise and NextTicket for Autotask.
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