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The red number in the Integrations section shows how many the total count of your integrations have with errors or warnings and how many are waiting to be connected. The errors and warnings could mean that one or more of your integrations with MSPbots are having sync problems. These sync issues may be caused by a change Change in credentials or expired APIs, passwords, or tokens may be causing these sync issues.  

To investigate these, go through the list of your integrations and look for any of the following:

• Warning message messages - These are messages that say why the connection is having an with a description of the error. Below  Below are some examples.

Warning. Data sync stopped more than 24 hours ago.

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Sorry, authentication failed

To fix this, make sure ensure that the credentials you entered to connect to MSPbots are correct and valid (not expired). If the sync error remains unresolved, message support@mspbots.ai for help.

• Red play button - This means that the connection is not running. To fix this, make sure ensure that the credentials you entered to connect to MSPbots are correct and valid (not expired). If the sync error remains unresolved, message support@mspbots.ai for help.
  
  
• A red number and icon for API errors - This shows how many number is the count of API errors are currently being encountered. 
  To fix this: 
  1. Hover over the red number and icon and click the click for detail link.
      
     This action will show shows the details of the sync error and the number of failed synchronizations. 
     
  2. Find the API with the error and click the Sync Data icon. This will show an error pop-up.
     
  3. Click WIKI DOC LINK on the pop-up screen for the guide on how to verify if you have entered your credentials correctly.
     
     If the sync error remains unresolved, message support@mspbots.ai for help. 

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