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You can assign multiple filters to prioritize a technician's tickets. When this happens, ticketing will do a round-robin prioritization by default. For example, when a technician types nt, NextTicket Manager will use Filter A to identify the next priority ticket. On the second time the nt command is typed, Filter B will be used, then Filter C next, and so on until all the filters are applied.
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Multiple rules filters only work on filters and not on rule templates. |
B. Assign a Next Ticket Template
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