Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  1. Do the Ctrl+R, (Cmd+R for macOS)
  2. Try to use an in-private browser with 3rd party cookies allowed,
  3. Clear the cookie and cache
  4. Try a different browser, using Edge, Chrome, or Firefox

Error AADSTS50011

The admin user is unable to log in to the MSPbots app using https://app.mspbots.ai/Bots. Below is the error message. 

log in errorImage Added

This issue is caused by a Microsoft security feature that prevents man-in-the-middle attacks where the attacker reroutes communications between two network entities through the attacker's computer without the knowledge of either party. We are aware of this issue and working on a permanent solution. 

In the meantime, if the error is encountered, users may try signing in from the MSPbots App's homepage (https://app.mspbots.ai) before navigating to the Bots, Dashboards, Widgets, and other sections. 

Error AADSTS50058

The user is unable to log in to the MSPbots app. The following error appears when logging in: 

...