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The NextTicket app is an automated ticket dispatch system that gives the technicians and dispatchers a portal where they can identify the next ticket that will be worked on. The dispatching is based on a scoring system identified by the organization considering predefined rules that will help deliver value to the MSP faster. 

What's on this page:

App Link 

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https://app.mspbots.ai/dashboard-1357516578732232706?pageid=1357516578732232706 

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5. Once finished, click Save. 

Customize Ticket URL

1. Go to Next Ticket for ConnectWise Manage app.
2. Click Settings> Options.
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3. When the Options tab appears, toggle the Customize Ticket URL switch and enter your custom ticket URL, replacing the actual ticket number with the {{TicketNumber}} token.
   • For example, if the original ticket URL is https://manage.mspbotssample.com/v4_6_release/ConnectWise.aspx?locale=en_US&routeTo=ServiceFV&recid=5027470, and you want to customize the ticket URL to https://mtx.link/5027470, you need to enter https://mtx.link/{{TicketNumber}} in the "Customize Ticket URL" option. So, when you click on the ticket number, the link will point to https://mtx.link/5027470.

     Tip

     The "Customize Ticket URL" feature is universal in the Attendance Manage and all NextTicket apps: If you toggle on the "Customize Ticket URL" switch in any one of the attendance management or all the NextTicket apps, the switch for this feature in the remaining apps will also be turned on. If you turn off the switch in any of these apps, the switch for this feature in the remaining apps will also be turned off. When you configured the "Customize Ticket URL" in any of these apps, it will be applied to all the remaining apps. If the "Customize Ticket URL" switch is turned off, the ticket links will remain as the originally generated links.

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4. Click Save to keep your settings.

Users or Technicians: Feature Overview and Tasks​ 

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