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- To delete filter conditions individually, click
corresponding to the filter condition that you want to delete.
- To delete all filter conditions at once, click
and then click Clear All. 
How to reject a ticket
On the NextTicket for Syncro screen, The next priority ticket and its details appear after you select a filter and a user to refresh the Request Next Ticket option and show the details of the user 's top priority ticket appear on the NextTicket for Syncro screen. If you think that the this ticket should not be the next top-priority ticket of the user, reject the ticket and provide specify the reason why you the user can't work on the ticketit.
Follow these steps to reject a top-priority ticket:
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