Page History

When deleted tickets continue to appear in your widgets and when the tickets ticket volume in the Next Ticket Manager are is unexpectedly high, you may be experiencing the issue of previously deleted tickets not being completely purged from the MSPbots app completely. To resolve this issue, MSPbots developed the API Tool to clear the deleted tickets manually. This article is a guide for using the API Tool to manually purge the undeleted tickets manually. 

What's in this article: 

Why are the deleted tickets not cleared from Integrations? 

...

Some users have reported that deleted tickets still appear in their widgets and that the ticket volume in their NextTicket Manager app is unusually high. After investigation, we found that these abnormalities are caused by previously deleted tickets that were not completely purged from Integrations completely.

MSPbots uses incremental updates where only cumulative updates like ticket status changes, server offline events, and new time records by technicians are retrieved. Unfortunately, the API does not send notifications every time a ticket is deleted or updated in the database. As a result, the system cannot determine which tickets were deleted or updated and, in MSPbots and NextTicket app, you may continue to come across deleted ticket information or experience high ticket volume.

...

1. Go to Datasets on the MSPbots app.
2. Type the dataset you want to query, such as ConnectWise Manage Tickets - API,  in the search bar and click it to open.
3. Go to the Data tab and find the ticket ID of the ticket for deletion. If the list is long, you can use CTRL+F to search for the ticket.
   

Related

...

Topics 

...