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The Team Utilization and Efficiency KPIs dashboards under Agreement Profit Margin and Effective Rate for ConnectWise Manage app contains reports on Utilization, Realization, and Billable Utilization of a team.
These aim to help MSP package will enable Business Owners and Service Managers reach their target % utilization by helping them ensure that each team member are working on the right type and number of tickets.to ensure that all of their agreements are within target profitability margins.
It contains widgets that show complete breakdown per agreement type and company as well as graphs for monitoring of monthly trend. With key metrics such as Effective Rate and Contribution Rate, it would be easy to assess whether agreements are priced correctly and/or labor costs should be managed more effectively.
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