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4. When the Reject Reason window opens, select or type the reason why you want to reject the ticket, and then click Save.
Set up the point system for priority rules
Include Page Setting Up the Point System for Next Ticket Priority Rules Setting Up the Point System for Next Ticket Priority Rules
Add companies to the watch list
By adding companies to your watch list, you can give additional points to the tickets that they log so you can bump the priority of their tickets.
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