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Note: Next Ticket is still in beta version, you will have to reach out to us to schedule an onboarding before you can use the function. Send an email to support@mspbots.ai to schedule a meeting.
What is the Next Ticket app?
Next Ticket auto dispatcher saves 80% of ticket dispatchers' time, . This is way faster , and more accurate than prioritization and dispatching that's done by humans. The unique priority rules design makes it ticket dispatching super flexible to fit any business process. Check the video here:
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How to access Next Ticket
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Navigate to Apps on the MSPbots menu and open the Next Ticket app.
Setting up Next Ticket
Only the admin of MSPbots will admins have permission to do the setting, please click the "setting" manage the settings. Click Settings on the upper right corner of the screen to enter the setting screen.view the Next Ticket Settings tab.
Set up filters
Filters are used to determine which tickets should be calculated. You can define the conditional filter conditions using the dropdown menu to and exclude the tickets that you don't want the technicians to see.
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- In the NextTicket for ConnectWise tab, select the Tickets filter list , and then click Add new filter.
- When the Filter Settings window opens, enter the name of the filter in the Filter Name box.
- In the center pane, select the applicable filter type from the Select Fields list.
- When two new boxes or lists appear beside the Select Fields list, specify the other specifications of the filter.
- If you want to add more groups or conditions for the filter, click the plus symbol below Filter Name, and then select either Add Group or Add Condition.
- You can also click Preview to check if your new filter settings or conditions are valid before you save the changes.
- When you're done setting up the filter, click Save.
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Priority rules are used to calculate the ticket priority, it is a very . The flexible points system engine that can help helps you digitize your dispatch policy or rules.
Next Ticket Priority Rules
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These are examples of how you can assign points to priority rules.
Request for more rules and submit a bug report
Please send an email to support@mspbots.ai.
Next Ticket for ConnectWise
See more detail in Next Ticket Feature for ConnectWise.
Common Errors
The user got the following error message when
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using the "nt" command in Teams.
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