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- In compliance with the labor law to accurately track the work hours for hourly-paid employees.
Depending on where are your MSP is located, the local labor laws might require you to keep a detailed clock in/out record for the hourly employees. There are multiple stories about MSPs' lost lawsuits due to the mis-category of the hourly employee into salaried employees or not having timekeeping software that keeps detailed in/out/lunch/break for hourly employees.
- https://www.reddit.com/r/msp/comments/403mv4/help_deskjunior_sysad_exempt_vs_nonexempt_question/
- https://sierraws.com/avoid-costly-employee-overtime-lawsuits-by-automating-your-time-and-attendance-systems/
- https://trackingtime.co/resources/employee-timekeeper-for-flsa-compliance.html
- California IT Overtime - IT Overtime Labor Law - LawyersAndSettlements.com
- Provides insight into your team’s current status
- Current attendance status: Who's working, who's on break/lunch, or out for the day.
- Current in-progress ticket status
- Color coding based on the ConnectWise / Autotask Ticket priority color setting
- Shows how long the ticket
- has been in progress.
- In-progress ticket status is attached to the user who changed the ticket to in-progress status.
- Accurate work hours for accurate utilization calculation
- We can use in/out/break/lunch records to calculate exact work hours in the utilization calculation, instead of using stand the standard 8 hours a day as the denominator, like this message send . Below is an example of a message sent to the end-user every day 10 minutes before the log out time:
- We can use in/out/break/lunch records to calculate exact work hours in the utilization calculation, instead of using stand the standard 8 hours a day as the denominator, like this message send . Below is an example of a message sent to the end-user every day 10 minutes before the log out time:
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Bots related to the attendance program
Clock In Reminder | Remind users after their shift's start time to clock IN. |
Clock Out Reminder | Reminds users after their shift's end time to clock OUT. |
Task Prompter (Beginning of Day) | Reminds users before the start of their shift to clock IN. |
Task Prompter (End of Day) | Remind users before their shift ends to wrap up their remaining tasks and clock OUT when done. |
Time Exceeded Alert (Break) | Remind users to clock 'BACK' when they've gone over their 'break' schedule. |
Time Exceeded Alert (Lunch) | Remind users to clock 'BACK' when they've gone over their 'lunch' schedule. |
Setup the work schedule
- A work schedule is needed to remind users to check-in and check out.
- Some bots like "Tech stats review" will be using the information in the work schedule to alert the user based on their check-out time.
- Go to Attendance, click SETTING from the main menu, and select the User's Work Schedule
- "Template Setting" to add or change the current schedule template.
- Use the "Batch apply" to apply the schedule template to multiple users.
Link: How to edit Work Schedule in the Attendance App?
Overview
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