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MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here for more info!
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The possible cause of the issue is that these users could not log in because they do not have a registered account with the Help Center yet.
Applications and Permissions
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- Enter MSPbots' Help Center and click Sign up for an account. If you already have an account, proceed to Step 4.
- When the Sign up for an account pop-up window opens, type your Email address and click Sign Up.
- MSPbots sends an email to the email address you provided. Open the email and click Sign Up to finish signing up.
- You are redirected back to the Help Center where you will be asked to provide your full name and set your password.
Click Save and continue. When the Help Center opens, the Search bar and the Support link are now visible indicating that you are now signed up and logged in. Moreover, clicking on your avatar in the upper right corner shows the links to Log Out and your Profile.
- You can now download and view the attachments to your requests.
Submit a Request to Support
- Log in to the Help Center using the email and password for your Help Center account.
- Click the Support box to raise a support request.
You can also use the search bar or the navigation menu to select a category for your request. For example, if you need technical support with creating a bot, select Bot > Create a Bot.
Alternatively, you can type Create a Bot in the Search box to find the corresponding request form.
- Next, fill in the following fields to create a support request.
- Summary (Required) - Enter a concise summary or title for your support request.
- Description - Provide a detailed description of your request and the support you need.
- Attachment - Attach relevant files or documents related to your request.
- After filling in the information, click Create to proceed. This will automatically generate a Help ticket like HELP-11741, for example. MSPbots will your ticket's details via email.
Once received, our Technical Support Team will promptly work on your ticket. For updates, check the email from the team or click the Requests button on the upper right corner of the screen.
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