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You must first create an account in the Help Center before you can successfully log in and submit a support request, users  

Sign up for an account in the Help Center

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1. Enter MSPbots' Help Center and click Sign up for an account. If you already have an account, proceed to Step 4. 
   
   
   
   
2. When the Sign up for an account pop-up window opens, type your Email address and click Sign Up.
    
   
   
3. MSPbots sends an email to the email address you provided. Open the email and click Sign Up to finish signing up. 
   
   
   
4. You are redirected back to the Help Center where you will be asked to provide your full name and set your password. 
   
   

5. Click Save and continue. When the Help Center opens, the Search bar and the Support link are now visible indicating that you are now signed up and logged in. Moreover, clicking on your avatar in the upper right corner shows the links to Log Out and your Profile. 
   
   

6. You can now download and view the attachments to your requests. 
   
   

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