Some deleted tickets in Integrations may continue to show in your widgets. This issue happens because there is no direct interface between Integrations and MSPbots that notifies MSPbots every time a user deletes a ticket. As a result, MSPbots still has access to tickets even after deletion.

To resolve this issue, MSPbots added a new feature called the API Tool, which allows admins to purge previously deleted tickets from integrations. MSPbots verifies that the API Tool purges only the tickets deleted in integrations, so there is no risk of accidentally deleting the wrong tickets.

What's in this article: 

Deleting tickets using the API Tool

1. Go to Integration on the MSPbots app. 
   
2. Click the API Tool button on the Integrations screen to open the API Tool.
   
3. Enter the IDs of the tickets for deletion in the IDs field. Separate multiple tickets with a comma.   
   
   

   Info
   The API List section in the API Tool screen lists the APIs for Integration tickets. You can also search for the name of the integration in the search bar of the API List.

4. Click Delete when done entering the IDs of all tickets for deletion. 
5. The API Realtime Result section on the right displays the real-time results of the API after the deletion, including counts, specific data, and in case of any unsuccessful deletions, the reasons for failure as well.  

Querying the Ticket Number

1. Go to Datasets on the MSPbots app.
2. Type the dataset you want to query, such as ConnectWise Manage Tickets - API,  in the search bar and click it to open.
3. Go to the Data tab and find the ticket ID of the ticket for deletion. If the list is long, you can use CTRL+F to search for the ticket.