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- Go to Priority Rules by clicking the priority rules link on the NextTicket screen.
- Click the Advanced Rule button to open the Advanced Rule pop-up window.
- Fill in the following fields for adding an advanced rule：
- Rule Name - Enter a unique rule name.
- Rule Description -Enter a description for the rule. (Optional)
- Rule - Create conditions for the advanced rule. Add more groups or conditions if you need to. You can also do the following actions in this section:
- Click the
icon to save the priority rule and test the values of the rule. Below is an example of the Test Result window. 
- Click the
icon to delete the rule.
- Click the
- Add positive points to increase prioritization.
- Click Save to keep the settings.
If you need help in using this feature does not meet your new rule requirement, file a new feature request or adding complex rules, email the MSPbots Support Team at support@mspbots.ai for further assistance.
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Content by Label showLabels false max 5 showSpace false excludeCurrent true cql label in ("priority","rules")
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