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- Set Up Priority Rules (only Admin users can modify these on the Settings tab).
- Optional: Add Companies to the Watch List.
Data Sources
Admin Users: Setup Procedures
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You can set filters that can help you narrow down the tickets applicable for to each technician.
To set the ticket filter, follow these steps:
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Add companies to the
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Watch List
By adding companies to your watch list, you can give additional points to the tickets that they log so you can bump the priority of their tickets.
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3. In the Add Company window, select the check box checkbox for the applicable companies.
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This section guides users on how to navigate the Next Ticket NextTicket app.
View your top priority ticket
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After you select a filter, the Request Next Ticket option automatically refreshes, and then the details of your next top priority ticket appear on the screen.
You can select either Select either Dashboard View or List View to view the ticket details in a way that you’re comfortable in.
Reject your top priority ticket
If You can reject the ticket if you think that the ticket should not be your top priority ticket. When rejecting the next ticket, you can reject the ticketare required to provide the reason for the rejection. It is also necessary to specify the reason why you can't work on the ticket.
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