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- For Owner and Service Managers: The Next Ticket feature is going to provide an automated way of dispatching tickets to technicians. It also helps ensure you that technicians and dispatchers are more objective in catering tickets based on their priority, importance, and time criticality.
- For Dispatchers: This feature gives dispatchers an automated way of dispatching tickets in a few clicks. And you also have a way to see the highest ticket priority for each technician considering their skillset.
- For Technicians: This feature helps technicians easily identify what ticket they should work on next. If technicians can't work on the ticket, they can reject it as long as they specify the reason. Technicians can also monitor their scheduled tickets for the day on the same page.
Bots related to the app
Related Integration
- Autotask
Requirements
- Active Autotask Integration
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Prerequisites
- Autotask Integration
- Set Up Priority Rules (only Admin users can modify these on the Settings tab)
- Optional: Add Companies to Watch List
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Data Sources
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Overview
Content Tools