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Note: You can either send the message to the user or technician who triggered the bot by choosing email or the field containing the email address of the user or any specific user on your team.
6. To edit the alert, simply use it as you would a text editor. The important feature here is the "Insert a token" 
button which would allow you to dynamically insert corresponding field values from ConnectWise Manage such as first name, ticket ID, etc.
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