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| Widget Name | Description |
|---|---|
| CW Late Time Entry User 28 days | This widget shows the late time entry trends of the user for the past 28 days. Click the points on the different intervals to see how many among their time entries are late. |
CW User Late Time Entry Hours Trends ( Late > 1 5 min ) | This widget shows the trend of the user's late time entries for the last 16 weeks. This also shows how you compare against the company average, other MSPbots users, and the top 20% of MSPs. Since this widget has data compared to the global ranking, the late measurement is set as 1 minute by 5 minutes by default. |
CW Late Time Entry Count. | This widget shows the user's number of late time entries for the last 7 days excluding today |
| CW Time Entry Count | This widget shows the number of time entries logged by the user for the last 7 days excluding today. |
| CW Late Time Entry Percentage | This widget shows the user's percentage of total late time entries vs time entries for the last 7 days excluding today. |
| CW Time Entry Percentile ( Late > 1 5 min ) | This widget shows the percentage of users within MSPbots that you surpassed in terms of late time entry percentage. For this widget, the higher the percentage better. Furthermore, since this widget has data compared to the global ranking, the late measurement is set as 1 minute 5 minutes by default. |
| Last 16 Weeks CW Time Entry Statistics and Ranking ( Late > 1 5 min ) | This widget shows the user's time entry statistics and ranking for the last 16 weeks. Since this widget has data compared to the global ranking, the late measurement is set as 1 minute 5 minutes by default. |
| CW Total Late Hours | This widget shows the total late hours entered during the last 7 days. |
| CW Hours Late Per Time Entry | This widget shows the ratio of hours late per time entry for the last 7 days excluding today. |
| CW Late Time Entry Additional Details (Last 7 Days) | This widget shows the additional details related to late time entries for the last 7 days excluding today. |
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- Set the tolerable average late hours for your MSP which is a baseline of how we assess your best-performing employee in logging time entries.
- Exclude specific users who are not required to have time entries.
- Exclude specific work types to not include them in your metric computations.
- Set the number of minutes past the ticket's scheduled end time that is considered late.
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Set the acceptable average late hours
To set the acceptable average late hours of your MSP, follow these steps:
- On the ConnectWise Late Time Entry Report page, click Settings.
- In the What is the average late hours per time entry that is tolerable in your MSP? box, enter the acceptable average late hours per time entry in your MSP.
- Click Submit.
Exclude users and work types from the report
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