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- What is this Bot about?
- Related Integration
- Why should you care?
- Requirements
- Configuration
- Best Practices
- Data Sources
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BOT DESCRIPTION:
CW Idle In Progress Tickets 3.0 remind Remind the user to take action or ask for help if the ticket In Progress has not been updated for a period of time.
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- Where to send the messages
- Message recipients
- Alert Message
Note: You can either send the message to the user or technician who triggered the bot by choosing email or the field containing the email address of the user or any specific user on your team.
Overview
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