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BOT DESCRIPTION:

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ConnectWise Ticket In Progress

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Too Long 3.

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reminds the user to take action or ask for help if the ticket In Progress has not been updated for a period of time.

REQUIREMENTS

  • Active ConnectWise Manage Integration

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  • (OPTIONAL) The user's manager is configured within Azure Active Directory

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BOT CONFIGURATION

Here are the steps to configure the bot.

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