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2. Using the search bar, search for the bot ConnectWise Ticket In Progress Too Long 3.0. Click on the bot name to edit.

3. This should open the Trigger module, this is where you can define how many minutes after the last update will trigger the bot. Additionally, this is where you can exclude users from the alert or add additional conditions before triggering the bot. Under Schedule, you can set the timing and frequency of the bot alert.

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