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The CW Late Time Entry Analysis application  is is a comprehensive package of widgets and bots that helps you track your late time entry performance on a company level and on your individual users. MSPbots also integrated a Team Game feature where you can team up your users in healthy competitions of logging time entries that creates an environment where everyone in the group hopes that everyone will do well.

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• Set the tolerable average late hours for your MSP which is a baseline of how we assess your best-performing employee in logging time entries.
• Exclude specific users who are not required to have time entries.
• Exclude specific work types to not include them in your metric computations.
• Set the number of minutes past the ticket's scheduled end time that is considered late.

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Set the acceptable average late hours

To set the acceptable average late hours of your MSP, follow these steps:

1. On the ConnectWise Late Time Entry Report page, click Settings.
2. In the What is the average late hours per time entry that is tolerable in your MSP? box, enter the acceptable average late hours per time entry in your MSP.
3. Click Submit.

Exclude users and work types from the report

To exclude the time entries of specific users and work types from the report, follow these steps:

1. Go to app.mspbots.ai,
2. Click Apps, and then click ConnectWise Late Time Entry Analysis.
3. When On the ConnectWise Late Time Entry Report page opens, click Settings. 
4. In the CW Late Time Entry Settings pane, select the Exclude user(s) list, and then select the users that you want to exclude from the late time entry report.
5. Select the Exclude work type(s) list, and then select the work types that you want to exclude from the late time entry report.
6. Click Submit.

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