N O T I C E
MSPbots WIKI is moving to a new home at support.mspbots.ai to give you the best experience in browsing our Knowledge Base resources and addressing your concerns. Click here
for more info!
Page History
...
5. When you're done setting up the filter, click ok Save.
Delete filter conditions
...
3. For the priority rules below the Tickets filter list, refer to this table for the function of each priority rule:
Priority Rule | Function |
---|---|
Assigned to User | For this priority rule, indicate the points to be added to a ticket if a company is on the watch list. |
Company Status | Select a status of a company from where the ticket was logged, and then indicate the corresponding points to be added to a ticket if the criterion is met. |
Company Type | Select a company type of a company from where the ticket was logged, and then indicate the corresponding points to be added to a ticket if the criterion is met. |
Company in "Watch List" | Indicate the points to be added to a ticket if a company is on the watch list. |
Company is Matched to User | Select a company from where the ticket was logged, and then select the technician requested to handle the ticket. Lastly, indicate the corresponding points to be added to a ticket if the criteria are met. |
Contact's Job Title | Select the job title of the person who logged the ticket, and then indicate the corresponding points for the criteria. |
Customer Responded | Indicate the points to be added to a ticket if the customer responded to the ticket. |
In Progress Ticket | Indicate the points to be added to a ticket if the ticket is in progress for all users or if the user changed the ticket status to In Progress. |
MRR | Indicate the points to be added to a ticket for every $1 of agreement MRR. |
Past Due Date | Indicate the points to be added to a ticket for every hour past its due date. |
Priority Type | Indicate the points to be added to a ticket based on a specific priority level. |
Scheduled Status | |
Selected Assigned | Indicate the points to be added to a ticket based on a specific status and requested user. |
Ticket Owner | |
Ticket Status Duration | Indicate the points to be added to a ticket for every hour that it remains in the same status. |
Ticket Summary | |
Time In Certain Status | |
Time from Last Update | Indicate the points to be added to a ticket for every hour past the time that it was last updated. |
User's skills and ticket type match |
Add companies to the watch list
...
Overview
Content Tools