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Click Load Default to load the default value for the rule.
Click Save Default to save the new priority rule value as the default value.
Click Save & Test to save the changes for the specific priority rule and to test the values of the rule.
Click Save to save the changes for the specific priority rule.

5. After setting up all your preferred priority rules, do any of the following:

Click Test All to test the rule boosting result for all the priority rules.
Click Load Default All to load the default values for all the priority rules.
Click Save All to save the changes for all the priority rules.

Table 1. Priority Rules and Functions

Priority Rule	Function
Company in "Watch List"	Indicate the points to be added to a ticket if a company is on the watch list.
Company is Matched to User	Select a company from where the ticket was logged, and then select the technician requested to handle the ticket. Lastly, indicate the corresponding points to be added to a ticket if the criteria are met.
Contact's Job Title	Select the job title of the person who logged the ticket, and then indicate the corresponding points for the criteria.
Past Due Date	Indicate the points to be added to a ticket for every hour past its due date.
Priority Type	Indicate the points to be added to a ticket based on a specific priority level.
Selected Assigned	Indicate the points to be added to a ticket based on a specific status and requested user.
Ticket Status Duration	Indicate the points to be added to a ticket for every hour that it remains in the same status.
Ticket Status to User	Indicate the points to be added to a ticket based on a specific status and requested user.
Ticket Title	For this priority rule, specify a keyword, and then add corresponding points if the ticket has the keyword in the title.
Time from Last Update	Indicate the points to be added to a ticket for every hour past the time that it was last updated.

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