Why "late time entries" is are a problem for MSPs

Late time entry happens when an employee finishes a job but didndoesn't add the time entry right before finishing he finishes the task. When employees adding time entry too late, here

Here are a couple of problems that could happen when employees add their time entries too late:

1. Employee waited When employee waits too long , forgot about the detail of the time entryto log his time entry, he forgets about its details, affecting the accuracy of the time entry , like such as: what happened, when it happened, and how long it took to complete. Since some of the very important KPIs like utilization and agreement profitability are heavily rely on an accurate time entry, the accuracy of those KPIs will be affected too.
2. If the clients or other employees need to figure out what happened to certain tickets, and the employee who did the job didn't put time entry at the correct time, it will create trouble be difficult for the clients and other employees to understand the history of what happened and what needs to be done next. 

How bad is your MSP doing

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with late time entries?

Before you head over to the reports, please change the following settings here:

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1. ConnectWise Late Time Entry Analysis (mspbots.ai)
   1. This report is an analysis of the overall late time entry for the company.
2. ConnectWise Per User Late Time Entry Analysis Report (mspbots.ai)
   1. This report is a detailed analysis of late time entry issues per employee basis.

For detailed information about each report, please review this video:

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How to use bots to help you solve this issue?

We have two three bots developed for this purpose:

1. ConnectWise Late time entry alert botTime Entry Alert Bot
2. ConnectWise Late time entry ranking alert botTime Entry Ranking Alert Bot
3. Weekly Admin Late time entry reporting botTime Entry Reporting Bot

For the best practice practices of using the these bots to help you reduce the number of the late time entryentries, please watch this video:

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Asking for help

If you have any suggestions about what kind of reports or bots that we should change or add to help you solve the your late time entry issue issues in your MSP, please send an email to support@mspbots.ai.