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3. For the priority rules below the Tickets filter list, refer to this table for the function of each priority rule:

Priority Rule	Function
Company in "Watch List"	Indicate the points to be added to a ticket if a company is on the watch list.
Company is Matched to User	Select a company from where the ticket was logged, and then select the technician requested to handle the ticket. Lastly, indicate the corresponding points to be added to a ticket if the criteria are met.
Contact's Job Title	Select the job title of the person who logged the ticket, and then indicate the corresponding points for the criteria.
Past Due Date	Indicate the points to be added to a ticket for every hour past its due date.
Priority Type	Indicate the points to be added to a ticket based on a specific priority level.
Selected Assigned	Indicate the points to be added to a ticket based on a specific status and requested user.
Ticket Status Duration	Indicate the points to be added to a ticket for every hour that it remains in the same status.
Ticket Status to User	Indicate the points to be added to a ticket based on a specific status and requested user.
Ticket Title	For this priority rule, specify a keyword, and then add corresponding points if the ticket has the keyword in the title.
Time from Last Update	Indicate the points to be added to a ticket for every hour past the time that it was last updated.

Add companies to the watch list

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