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- Before turning on the bots, discuss the impact with your team. This will ensure that full cooperation takes place upon rollout. In the meantime, enable trigger instead to allow you to get familiar with the messages and data it presents. Once the session has been completed, proceed with turning on the bots. Let your team know that you are enabling the bot and do a short 15-minute coaching to let them know what the bot is about and how it will help your company accurately measure the time deliverables
- Consider excluding Senior or Level 3 Technicians / Engineers on from the bot alerts as they are expected to work on more difficult tasks that take longer to resolve.
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